PRIVACY POLICY​

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from itsalive.shop (the “Site”).

 

When you visit the Site, we automatically collect certain information about your device. We refer to this automatically-collected information as “Device Information.”

 

Device Information includes your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps, and record information about how you browse the Site. We may use software tools to do so, including tools that measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We receive, collect and store any information you enter on our website or provide us in any other way, such as personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you visit the Site, we collect cookies. “Cookies” are small text files that are placed on your device or computer and often include an anonymous unique identifier. Cookies make your interaction with frequently-visited sites smoother by noting whether you have visited a site before. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

When you conduct or attempt to conduct a transaction on our website, as part of the process we collect personal information you give us such as your name, address and email address.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

Your personal information will be used for the specific reasons stated below only. We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. You can read more about how Wix handle your data here: https://www.wix.com/about/privacy

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@itsalive.shop

This privacy policy was last updated 24th August 2020.

QUICK LINKS
CONTACT

Join our mailing list for the latest announcements, drops, discounts, news and inspiration:

  • Instagram
  • Facebook
  • Twitter

© 2020 KONBINI MCR LTD

Company Number: 12784726

Website + Photography by It's Alive

Graphic Design by Charlotte Cabrie